You are entitled to return any purchase settled on Le-Lapa, free of charge, within 7 days of the product(s) being delivered. If 7 days have gone by since your purchase, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund approved, then your it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days of receipt of parcel.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective products & exchanges
If within 6 months of delivery of a product, you find that the product is faulty, not commercially acceptable, and unsuitable for the purpose generally intended (or otherwise expressly indicated by Le-Lapa at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) ("defective");
Le-Lapa will request pictures of the defective product and will arrange to collect such product / have it posted back, so that it can be inspected by our team. If the product is subsequently found to indeed be defective, you are entitled to either:
(a) be fully refunded or
(b) have the product replaced at Le-Lapa's expense (the decision between repairing or replacing being that of Le-Lapa's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ Outlet products will usually not be replaced).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having the item be redelivered to you.
A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:
(a) the faults/damage are a result of normal wear and tear;
(b) damage arose from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Shipping and costs
To return you product, please email firstname.lastname@example.org so that we can advise on the closest depot centre to your home.
Le-Lapa will not be liable for the cost associated with collecting the return from you. In order to obtain a refund to the value of the purchased items being returned, the product(s) being returned must be sent back to Le-Lapa in accordance with the return procedure.
We’re here to help! Contact us between 8:00 and 17:00 on weekdays. You can email email@example.com and we’ll get back to you as soon as possible.